Shipping & Returns

Shipping Options

$0 Pick up and return the tree
$15 delivered and pick up at Tauranga Nursery

Terms and Conditions

Welcome to Tree Shepherds, where the spirit of Christmas thrives! Before embarking on a festive journey with us, please take a moment to familiarise yourself with our updated Terms and Conditions:

  1. Embrace the Holiday Spirit: Unwrap the magic of Christmas with a rented tree from Tree Shepherds and create cherished memories with your loved ones.
  2. Return with Care: Your rented tree, along with its pot and saucer, must be returned to Tree Shepherds by the end of the rental period (final date: January 7th, 2024).
  3. Select and Accept: Upon selecting and purchasing your tree, you signify your acceptance of our rental terms and the tree’s condition. If opting for delivery, should the tree’s size or condition not meet your expectations, inform us within 48 hours via email or phone for a replacement or refund.
  4. Farewell to Decor: As your tree begins its journey back to us, please ensure all decorations have been removed.
  5. Nurturing Nature: Our trees are nurtured for years to reach their splendid rentable size. Should a tree be returned damaged or if care guidelines are disregarded, leading to harm (including dehydration due to insufficient watering), we reserve the right to retain the deposit.
  6. Deposit Return: Rest assured, your deposit will dance back to you within 4 weeks of the tree’s return, assuming it meets Tree Shepherds’ return criteria (outlined above).
  7. Securing Future Festivity: To secure a tree for the next Christmas, choose to preserve your deposit with Tree Shepherds until the following season. In unforeseen circumstances where a tree can’t be provided the next Christmas, your deposit shall be merrily returned.
  8. Cancellation Grace: If plans shift, cancellation of orders can be arranged via email or phone within 5 working days. Remember, the final cancellation date is November 30th. After this date, the rental fee becomes non-refundable; however, we will be able to refund the deposit fee.

At Tree Shepherds, we nurture not only trees but the joy of the season. By embracing these Terms and Conditions, you set out on a joyful journey brimming with holiday cheer.